FAQs

Most in-stock orders are processed within 2–3 business days.

• During busy periods, product launches, promotions or other high-volume periods, processing may take an additional 1–2 business days.

Once your order ships, you’ll receive a shipping confirmation with tracking information. Please allow some time for tracking to update after the carrier receives your package.

Estimated delivery times after shipment:

• United States: approximately 2–9 business days
• FedEx Ground: approximately 1–5 business days, depending on the destination zone.
• USPS Ground Advantage: approximately 2–5 business days.
• International: approximately 4–20 business days
• Some international destinations may take longer depending on the carrier and customs processing.

Orders containing pre-order, backordered or separately fulfilled items may ship in multiple packages, and you may receive separate tracking numbers for each shipment.

Delivery estimates begin after your order has been processed and shipped. Carrier delays, customs processing, weather and other circumstances outside our control may occasionally affect delivery times.

*Please note that Feastables items will ship separately from MrBeast.Store items.

Once your order ships, tracking information will be sent to the email provided at checkout.

Use the tracking link in your shipping confirmation for the latest carrier updates. If your order ships in multiple packages, you may receive separate tracking numbers for each shipment.

Tracking can sometimes take time to update, particularly while a package is moving between carrier facilities.

If there has been no movement for an extended period or your package is past its estimated delivery date, contact Customer Support with your order number and our team will review it.

Sometimes carriers mark packages as delivered shortly before they physically arrive.

Please check around your property, with household members or neighbors, and any safe delivery locations. We recommend waiting 48-72 hours to see if the package shows up. If not, we recommend opening a claim with the carrier as well.

If you still cannot locate the package, contact Customer Support with your order number so our team can assist.

Yes. MrBeast.Store ships to most countries worldwide.

Available destinations and shipping services are shown at checkout. If we are unable to ship to your location, checkout will prevent the order from being completed.

International delivery times may vary depending on destination, carrier and customs processing.

Shipping is calculated at checkout based on your delivery location, package and selected shipping service. We do not offer expedited shipping at this time.

Free standard US shipping is currently available on qualifying orders over $75.

International orders may be subject to duties and taxes depending on the destination and shipping service selected.

DDP (Delivered Duty Paid) and other shipping services, duties or taxes may be charged separately by your local customs authority or carrier.

Contact Customer Support as soon as possible with your order number and the correct shipping address.

We’ll do our best to update the address before the order enters fulfilment, but changes cannot be guaranteed once an order has been processed or handed to the carrier.

If a package is returned because an incorrect or incomplete address was provided, additional shipping charges may apply to resend it.

Our warehouse works quickly to process orders. If you need to change or cancel an order, contact Customer Support as soon as possible.

We’ll do our best to help, but changes or cancellations cannot be guaranteed once fulfilment has started.

We’re sorry about that. Please contact Customer Support with your order number and the name of the missing item. Any images of the incorrect item you could provide would be great (including item & if the size is wrong please send a photo of the tag.)

Our team will review the order and help get the issue resolved.

Please contact Customer Support with your order number and a clear photo of the item you received.

Our team will review the order and help make it right.

Please contact Customer Support with your order number and clear photos of the damaged product and packaging.

Our team will review the issue and advise you on the next steps.

A pre-order lets you purchase a product before it is ready to ship. The expected shipping timeframe will be displayed on the product page.

If your order contains both in-stock and pre-order products, the items may ship separately.

A backordered product is temporarily unavailable because existing stock has sold out and additional inventory is being produced or restocked.

Some products may be restocked, while others may be limited releases. If a restock is planned, updated availability will be shared on MrBeast.Store when possible.

We sometimes do not plan to restock an item but change our stance based on public interest.

Eligible items can be returned or exchanged through our Returns Portal, within 30 days, provided they meet the return conditions and are returned within the applicable return window.

Items should be unworn and returned in their original packaging. Customers are responsible for return shipping unless the item received was incorrect, damaged or faulty.

Please note that your item will be inspected upon receipt which can take 5-7 business days.

If the product and requested size are available, you can request an exchange through our Returns Portal. Exchanges are subject to stock availability.

Please note that your item will be inspected upon receipt which can take 5-7 business days. Additionally you are responsible for the new shipping fee with the exchanged item.

Once your return has been received, reviewed and approved, the refund will be issued to your original payment method.

Refunds can take 5-7 business days to process and show in your account. If more than 7 business days have passed, please contact our Customer Support team.

Please use the size guide on the individual product page before placing your order. Sizing can vary between product styles, so we recommend checking the measurements for the specific item you are purchasing.

Authentic MrBeast merchandise is available through MrBeast.Store and approved retail partners.

We accept major credit cards and other supported payment methods displayed at checkout. Available payment options may vary depending on your location.

Yes. Payments on MrBeast.Store are processed using secure payment technology designed to protect your payment information.

Only one discount code can generally be applied per order unless otherwise stated as part of a promotion.

Please note we cannot add discounts after an order has been placed.

Discount codes should be entered during checkout and cannot be applied after an order has been completed. 

Please check that the code has been entered correctly, has not expired, your order meets any minimum purchase requirement, and the products in your cart are eligible.

If you’re still having trouble, contact Customer Support before completing your order.

Please navigate here for all FAQ’s regarding Feastables brand & product information.

If you have any further questions, please contact our Customer Support team.