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FAQs

ONLINE AVAILABILITY OF AN ITEM

We suggest you check our website to keep up to date with the latest news and availability of our products.

If the size of the item you are interested in is out of stock, but has the Coming soon option, you can provide us with your email address and we will let you know if it is available again in the next 15 days. If it is not restocked within this period, the subscription will expire and you will have to re-register it. This process does not reserve the item.

On some items, we may display a low stock message for certain sizes. If any of them are of interest to you, we encourage you to buy them so that you don't miss out.

Bear in mind that the items in the basket are not reserved. If your basket includes items that are no longer available these items will be removed or the the cart will not be completed at the end of checkout. 

WHAT’S MY SIZE?

We offer a wide range of sizes that can vary according to the style, cut and fabric of each garment. So that you can select the size that best suits you, you have two tools at your disposal, our size guide and the Available size option description.

SIZE GUIDE

You can find our size guide on the product page. Select the size you are interested in and we will show you what body measurements it fits.

FIND YOUR SIZE

To help you choose your size, please use the Find your size option, available on each item's page. With this tool we will calculate which is the most suitable size for you based on the data you have provided (your measurements and how you like to wear your clothes).

WEAR AND CARE: LOOKING AFTER YOUR CLOTHING


At MRBEAST you can find a wide range of garments in natural, artificial and synthetic materials. You will have detailed information about the composition of each item both on the website and on the clothing garment itself.


We ensure compliance with our social, environmental and health and safety standards for our garments.


To assess compliance, we have developed a programme of audits and continuous improvement plans.


CARE INSTRUCTIONS


For each product, you can find information for optimal care of your garments both on the website as well as on the labels of our garments.


We have also created a guide to help you take care of your garments and extend their life. Please see each garment on best washing and treatment practices. 


BASICS


Wear and Care Instructions for Clothing Garments


Washing Instructions:


Machine Wash: Follow the care label instructions for water temperature and cycle settings.


Hand Wash: Use lukewarm water and a mild detergent. Gently agitate the garment and rinse thoroughly.


Dry Cleaning: If recommended, take the garment to a professional dry cleaner.


Drying Instructions:


Air Dry: Lay flat or hang the garment to air dry. Avoid direct sunlight to prevent color fading.


Tumble Dry: Use low heat settings if machine drying is recommended. Remove promptly to avoid wrinkles.


Ironing Instructions:


Iron Temperature: Check the care label for the recommended iron temperature. Use a pressing cloth for delicate fabrics.


Steam: Consider using a steamer to remove wrinkles without direct contact with the garment.


Storage Instructions:


Hang: Hang clothing items to maintain their shape and prevent wrinkles.


Fold: For knitwear and delicate items, folding is recommended to avoid stretching.

Storage Conditions: Store in a cool, dry place away from direct sunlight to prevent discoloration or damage.


General Tips:


Avoid Overwashing: Wash garments only when necessary to prolong their lifespan.


Sort by Color: Wash dark colors separately to prevent bleeding.


Read Care Labels: Always refer to the care label instructions before washing, drying, or ironing.


Special Care Instructions:


Delicate Fabrics: Use a gentle cycle or hand wash for delicate materials like silk, lace, or cashmere.


Embroidery/Sequins/Beads: Turn garments inside out before washing to protect embellishments.


Stain Removal: Treat stains promptly using recommended stain removal techniques for specific fabrics.

Note: Following these instructions can help maintain the quality and appearance of your clothing garments. Deviating from these guidelines may result in damage or alteration of the garment's original state.

SHIPPING AND DELIVERY

WHERE IS MY ORDER / WHEN WILL I RECEIVE MY ITEMS?

Please note orders including items from both in-stock and pre-order will ship separately. Keep your eyes peeled for two tracking numbers!


INTERNATIONAL WAREHOUSE



We keep our clothes in different places around the world so that customers from different countries can get their orders faster and at lower costs.


Having clothes in warehouses closer to our customers means they don't have to wait as long for delivery. It also helps us save on shipping fees, making our clothes more affordable for people in different countries.


This way, we can also avoid some customs issues and help customers with returns or exchanges more easily. Plus, if something happens in one place, like a problem with shipping, we can still send clothes from other places.

By having clothes in different warehouses worldwide, we make it easier for everyone to get what they want, no matter where they are.

SHIPPING

All in-stock items are shipped within a 24-48 period. Once the item is shipped, standard shipping times apply. If your order has items with different estimated shipping dates, your order will only ship once all items are ready.


Please be sure to check the product description for estimated start ship dates.


Once shipped, US shipments (depending on shipping method) will take 2-9 business days and international shipments will take 4-20 business days to be delivered.


Orders being shipped to South America, Middle East and Asia may take 1-3 months to be delivered once shipped.


CUSTOMS CONTROL 



When packages are sent to another country, they have to go through customs. This is the International checkpoint where officials check what's inside the package and make sure everything is okay to enter the country.


Orders can be delayed at customs for a few reasons. First, customs officers might need more information about the package or its contents to make sure it's allowed into the country. Second, there might be a lot of packages being checked, causing a backlog and slowing things down.


Sometimes, customs delays happen because of rules and regulations in different countries. 


They want to make sure that nothing illegal or unsafe comes into their country. While it might take some extra time, it's all about keeping everyone safe and following the rules of each place the package travels through. We will do our best to ship items to you as quickly as possible but they might be delayed at customs, this unfortunately is out of our control. 


WHAT IS A PRE-ORDER/BACKORDERED PRODUCT?


A pre-order is designed to reduce inventory waste and to manufacture to demand, in addition to that pre-orders may also be offered when products are in transit to our warehouses so we can prepare orders as soon as they arrive and ship them to you.


A backorder is a product that has been reordered to be manufactured after the existing stock has sold out.


On all products it will show availability, pre-order or backorder depending upon each item. 


Please check each item for additional details such as pre-order dates and details. 

DO YOU SHIP INTERNATIONALLY?


We ship to most countries around the world with the exception of limited countries based on international agreements and freight forwarder restrictions. 


If we are unable to ship to your country, you will be notified at checkout and your purchase will be blocked. 


Please contact our support team with any further questions on this at [email protected] OR [email protected] 


HOW MUCH DOES SHIPPING COST?


Shipping costs are displayed on the checkout page and are calculated based on the freight forwarder’s rates and depending on weight, shipping method and destination. 


Some of our items ship from different International warehouses, this will slightly alter the shipping costs as we do our best to keep stock available for all International customers. 


We do our best to get the best shipping rates for clothing items, unfortunately at times the shipping is expensive. This is not in our control but we always try to find the best rate for the customer. 


WILL I HAVE TO PAY TAXES/IMPORT DUTIES IN MY COUNTRY?


Depending on the service requested at checkout MrBeast.Store now offers DDP shipping which means your price now includes duties, taxes and freight. Be sure to select this service for a faster and more convenient purchasing experience.


Import duties are taxes collected on imports and some exports by a country's customs authorities. A good's value will usually dictate the import duty.


While the cost of shipment for your package is included in your order total, you may be subject to taxes/import duties for your package upon arrival to your destination country. 


We do everything on our end to declare customs (value, items, weight, material) to ensure that there is no added customs charge when your order arrives in your country. Most of our packages ship without any additional fees or charges, but each country has a unique customs process and occasionally random packages will be pulled for inspection. 


We cannot control if your order gets pulled and there are additional fees during the customs process in your country. We do our due diligence on our end to prevent this from happening, but unfortunately we are not in control of each order and it is up to your country's postal service how your order is handled. 


We recommend speaking with your local post office if you have any specific questions regarding your country's customs process.


Unpaid duty and tax orders will be considered abandoned and not liable for a refund.


CAN I UPDATE MY SHIPPING ADDRESS AFTER I HAVE ORDERED?


If you have incorrectly formatted or entered your address, please contact customer support on [email protected] OR [email protected] immediately with your order number and correct shipping address.


We cannot guarantee that we will be able to edit the address in time, as some orders ship super fast and we cannot alter an order if it has started shipping.


We will do our best to reach out to the shipping team.


If you fail to communicate a shipping address change before your order is shipped you will have to contact the courier to reroute your order. MrBeast.Store is not responsible for shipment to an incorrect address if we are not provided the information prior to dispatch.


If your package fails to be delivered due to an insufficient delivery address the goods will be returned to us. 


Please contact us if this occurs and we will organize a reshipment to an updated shipping address at an additional shipping cost.


HOW DO I TRACK MY ORDER?

Tracking information is sent to the contact information you provide at the time you place your order. This will be sent via email/sms when your order has been fulfilled. 
With that information you will be able to track your order every step of it's way to your shipping address.


For specific tracking details or if your delivery is late, you can also contact the assigned carrier directly for the most up-to-date information, including any carrier or regional delays. 


Otherwise feel free to contact us and we will assist!

EXCHANGES AND RETURNS


CAN I EXCHANGE ITEMS ONCE I’VE PLACED MY ORDER?


MrBeast.Store now offers exchanges through our return portal providing  goods are returned in their original packaging and are unworn.


Return shipping costs are not included and an additional cost that you will need to pay, please consider the environment when purchasing and returning products as they carry a large carbon footprint.


We offer free return shipping on checkout for an additional cost. This is a low cost that assists in all returns and exchanges of clothing. 



If my item needs to be returned to Mr Beast Store, how will exchanges or refunds be handled?

Should you need to make a return, we can assist you with either a direct exchange for the item - if you provide the specific sizes or product details you require - or we can process a refund for the returned merchandise. 

The choice between a refund and an exchange is entirely up to you. 

Once we’ve confirmed your preference and processed the return or exchange, we'll keep you informed about the next steps, such as issuing a gift card or confirmation of a refund being issued.

DOES MRBEAST SHOP ACCEPT RETURNS?


Returns are accepted through our return portal providing goods are returned in their original packaging and are unworn.


You may select a refund or exchange.


Shipping costs are not refunded unless the goods are damaged or faulty.


For any further questions please contact us at [email protected]

We have a 14 day return policy. And a 30 day return policy when you choose the additional return & exchange on checkout. 


NOTE: Customers are responsible for shipping costs for returns or exchanges unless it is wrong or damaged. We will cover costs for incorrect or damaged products. 


RETURN PROCESS:


1. Please start your return autonomously in your profile if you have an account with us.

2. Click on your profile and it will bring up all previous and current orders. There you will be able to click the request return button to start the process. 


As soon as we receive the merchandise we will process this for you. 


INTERNATIONAL CUSTOMERS:


Only manual returns are processed at this stage, please contact the store support to assist you 


Please let us know once you have completed a manual return process and let us know once it has shipped. The tracking number is required for us to complete the process. 


EXTRA INFORMATION:


*Please let us know as soon as the online return process has been completed so that we can monitor the return

*Please provide a tracking number for your return shipment in a reply with your exchange or refund requests, it will expedite the process.

*Please note that all return courier charges are the responsibility of the customer. 

*All items have to go through an inspection before any exchange or refund can be granted. This is standard protocol. I'm sure you understand. 



PAYMENT METHODS


WHAT PAYMENT METHODS ARE ACCEPTED?


We accept all major credit cards including Visa, Mastercard, American Express, and Discover. 

We also accept PayPal and prepaid gift cards from all major banks.


You may also select alternative payment options such as Klarna and Shop Pay.


At this time, we do not accept any form of cryptocurrency.


IS MY PAYMENT SECURE?


Yes, your payment is secure. Our website uses the most up-to-date SSL encryption security techniques. 


The payment provider we work with, Stripe, is Level 1 PCI certified (the highest level attainable) and uses the most up-to-date SSL encryption to ensure all payments are secure.


PRICING POLICY


MRBEAST STORE reserves the right to change the prices of items throughout the store / promotions / campaigns


All our items are priced the same online and will adjust according to the home country chosen. The rate will be adjusted to the local currency and converted to a live exchange rate. 


If there is any difference between the prices shown on the website or during any promotions the correct price will always be the price shown at the time of purchase.


Please keep in mind we do not adjust prices for items whose original prices may have been reduced


GIFT CARD


The Gift Card is the perfect choice for any occasion. Here's everything you need to know about it.


Virtual gift card: we will send it by email to the address you give us at the time of purchase.


In order to use a Gift Card as a payment method, it needs to be activated, so please note:


FEATURES OF A GIFT CARD


  • You can use it online at https://mrbeast.store/">https://mrbeast.store/
  • It is valid only in the market/region in which it was purchased.
  • It is valid for three years.
  • It is a bearer document. MRBEAST will not replace the Gift Card if it is stolen, lost or damaged.
  • The return period is 30 days as long as the Gift Card has not been used. If the return is made through https://mrbeast.store/">https://mrbeast.store/
  • If your purchase exceeds the amount on your Gift Card, you can combine it with any other payment method available in your market/region.


CAN I TOP UP A GIFT CARD 


Once your Gift Card has been used up, it cannot be topped up, but you can buy a new one if you wish.


ONLINE SHOPPING


How to Purchase from the MRBEAST Store

Purchasing from the MRBEAST Store is straightforward and convenient. Follow these simple steps to place your order online, whether you choose to register as a user or make a purchase as a guest.

Important Note: MRBEAST products are available exclusively online through the official MRBEAST Store.

Step-by-Step Purchase Process:

  1. Selecting Your Shopping Method:

    • Registered User: Sign in to your MRBEAST Store account to place your order.
    • Guest: Proceed without an account. We will request the necessary information to complete your order.

  2. Adding Items to Your Basket:

    • Browse the store and add desired items to your shopping basket.
    • Review your selections and proceed to checkout.

  3. Providing Shipping and Billing Information:

    • Enter the shipping address where you want to receive your items.
    • Ensure the shipping and billing addresses are within the same market/region.

  4. Completing Payment:

    • Choose your preferred payment method and enter the required details.
    • You have the option to save your payment details for faster future purchases.

  5. Order Confirmation:

    • After completing your purchase, you will receive a confirmation email containing all the order details.
    • This email serves as your receipt and includes tracking information for your order.

  6. Tracking Your Order:

    • Registered Users: Log in to your account to track your order status.
    • Guest Purchases: Use the tracking link provided in any of the emails we send regarding your order to monitor its progress.

Following these steps ensures a smooth and efficient shopping experience at the MRBEAST Store. Enjoy your shopping!

WHY HAVEN'T I RECEIVED A CONFIRMATION EMAIL


If you have not received the email confirming your purchase, it may be because of one of these reasons:


1. The email has arrived in your spam folder.


2. Your email address is not correct. In this case, you can contact us for a solution.


3. There has been an incident and the payment has not been completed correctly. We will send you an email with a link so you can do it again.


4. The order is still being processed and the warehouse is busy checking the order. 


CAN MY ORDER BE DELAYED

If we are unable to deliver your order on the estimated delivery date, we will send you an email and you will be able to see the new delivery date in your order details.

Some delays are from the carrier side, this could be to certain delays such as customs, postal service and the weather. 

We will notify you if there is any exceptions or delays. 

If you need to delay an order - please let us know so that we can forward you the full carrier details and tracking number. We are unable to edit an order while it is shipping and only the customer has the right to make those changes.



MY ORDER IS SHOWING AS DELIVERED BUT I HAVEN’T RECEIVED IT


Missing Package – USPS

If you have not received your order, but it is recorded as delivered, please contact us and we will check with the carrier. 

We’re here to help you track down your missing MrBeast package. 

Some carriers update details differently and the system may show it has been delivered while it is still being updated. 


Sometimes a carrier may hide a parcel for safety reasons. If this happens let us know and we will do our best to assist. 


Follow these steps to locate your parcel that’s marked as “delivered” but hasn’t shown up yet:

1st - Double-Check the Delivery Location:

Search around your property, including the front and back doors, porches, garages, and any other spots the package might be left.

Ask your neighbors if they accidentally received your MrBeast parcel or if they saw it being delivered.

2nd - Review the Delivery Information:

Check the tracking info and delivery confirmation to make sure it was marked as delivered to the correct address and on the correct date.

Contact the store for your tracking information

3rd - Contact the Carrier:

Reach out to USPS to confirm where the package was delivered. If you can’t find it, report the missing package to them. You can contact them through their customer service number, website, or by visiting a local office.

USPS Customer Service: +1 800-275-8777

Have your tracking number and other relevant details ready.

4th - Request Photo’s and GPS Delivery Coordinates:

Ask for GPS delivery coordinates or a delivery photo (if available) to verify where the package was dropped off.

If you need more help, just give us a shout! 

We’re here to make sure you get your MrBeast merch!






I HAVEN'T RECEIVED ALL MY ITEMS IN MY ORDER


Please note that your order may have been split into several deliveries. Check this information in your account, in the order details.


This happens when an item may be out of stock, being received into a warehouse or is being picked from another warehouse. Some items may ship from different International warehouses and may cause orders to be split. 


If you have any questions, you can contact us so that we can check what is happening and solve it.


WHAT CAN I DO IF I RECEIVED THE WRONG ORDER OR PRODUCT


Shipping accidents do happen and we will do our best to ensure this does not happen. 


If you have received an item that does not correspond to what you have purchased, we will be happy to check what has happened and provide a solution.


Just contact the store support team and we will gladly assist you


ITEM WARRANTY AND CLOTHING CONDITIONS


All of our clothing items follow strict quality controls so that you receive them and enjoy them in the best conditions.


However, if you have received a faulty item in your order , or if after using it, you detect a defect, please contact us so that we can help you.


SHOPPING WITH US: REGISTRATION AND LOGIN


Here you will find all the information needed to register at MRBEAST to, access your account and resolve any related situation.


Registering is very simple: 


We will only ask you for the necessary information to speed up the purchase process. You can do it on the https://mrbeast.store/">Register option.


If you already have an account, you can log in by entering your email address and password. To end the session and log out securely, you can do so from https://mrbeast.store/">https://mrbeast.store/"> Profile > Account.


These are some of the advantages of having a MRBEAST account:


  • Make purchases swiftly.
  • Check the information and the status of all your purchases and returns.
  • Receive notifications about your orders and news 
  • Resend the return label in case of return at a delivery point.

To improve your experience with us, we need to verify your account. When you create a MRBEAST account, we’ll send you a code and you’ll have to enter it to complete the registration process.


If you’re already a registered user, you’ll find this option in your account.



At MRBEAST, we offer the option to place an order without having previously registered. 


All you have to do is provide the basic information for the purchase (personal details, delivery address and payment details).


I CAN'T ACCESS MY ACCOUNT


Please check that the email and password you have entered are correct. If you don't remember your password, you can reset it by selecting 

the Forgot your password? Option


For any other issue that does not allow you to access your account, please contact us so we can help you.


I CAN'T ACCESS CERTAIN ITEMS / WEBSITE PROBLEM


Due to the large amount of people frequenting the shop it can cause technical errors.


Please clear your cache and refresh the page. 


Please start a new order cart.


If the problem persists please let us know and we will do our best to assist.

WRONG OR DAMAGED PRODUCT


We're really sorry you received the wrong or a damaged item from the MRBEAST store. That's definitely not what we want for you!

No worries, though. Our team is here to fix this for you. We'll make the return process super easy. 

Depending on what's available, here are your options:

  • EXCHANGE for the Same Thing: If we have the right item in stock, we'll switch it out for you.
  • EXCHANGE for Something Else: If the item you wanted isn't available, we can help you pick something else you'll love.
  • REFUND: If you'd rather not exchange, we'll sort out a refund for you.

Just get in touch with our support team and they'll help sort everything out for you.

We're really sorry about the mix-up, and we appreciate your patience. Your happiness is important to us, and we'll make sure to make things right for you.

Thanks for your understanding and for being part of the MRBEAST family.


MRBEAST Store Support Team


GENERAL

We are happy to assist with information. 

Thank you for reaching out to MRBEAST Store support!

Our business hours are 9am-5pm EST, Monday-Friday. We appreciate your patience as we strive to resolve everyone’s inquiries as soon as possible! 

In the meantime, you’re welcome to browse our FAQ for answers to frequently asked questions.

If you have any additional details or questions in the meantime, feel free to reply to this email.

*PLEASE NOTE!: We only handle inquiries relating to products, orders and storefront related topics. Inquiries about anything else will not be given attention. Thank you for your understanding. We do not offer any free gifts, money or support not associated with the MRBEAST clothing store. 

Thanks

MRBEAST Store Support Team

Welcome to MRBEAST Store Support!

Thank you for reaching out to MRBEAST Store support! This is an automated acknowledgment that we have received your email.

Business Hours:

  • Monday-Friday: 9am-5pm EST
  • Weekends: Auto responses are monitored and will be responded to at the start of the week.

We appreciate your patience as we strive to resolve everyone’s inquiries as soon as possible. Our team is currently reviewing all tickets, and you can expect a response within the next 48 to 72 hours.

Important Information:

  • Email Monitoring: Auto responses over weekends are monitored and will be addressed at the start of the week.
  • SPAM Folder: Some tickets may accidentally land in the SPAM folder. We will do our best to check for and correct this error.

Additional Resources: In the meantime, you’re welcome to browse our FAQ for answers to frequently asked questions. If you have any additional details or questions in the meantime, feel free to reply to this email.

Please Note:

  • Scope of Inquiries: We only handle inquiries relating to products, orders, and storefront-related topics. Inquiries about anything else will not be given attention.
  • No Free Gifts or Money: We do not offer any free gifts, money, or support not associated with the MRBEAST clothing store.

Thank you for your understanding and cooperation. We appreciate your patience and look forward to assisting you.

Thank you, 

The MRBEAST Store Support Team

HOW IS MY ORDER PROCESSED AND SHIPPED


How is my order processed and shipped

Thank you for shopping with us! 

After you place your order, please allow a specific time range for processing. Generally this is between 24-48 hours depending upon the item chosen and warehouse. 

Once the processing is complete, the shipping time begins when your order leaves our warehouse.

Order Placement Time: 

All orders placed before 12pm (Eastern Time USA) will be shipped within a 24 hour period. We will do our best to try ship the same day. 

All orders placed after 12pm (Eastern Time USA) will be shipped within a 24-48 hour period. 

Please note that some items ship from different locations, including local and international warehouses. 

Basically, if your order is shipped internationally, you may experience a slight delay in delivery. 

We appreciate your patience and understanding as we work to get your order to you as quickly as possible.


Thanks
MRBEAST Store Support

WHAT SHOULD I DO IF I HAVE NOT RECEIVED MY PACKAGE

What should I do if I have not received my package?

If you have not received your package, you can track the shipment using the tracking information provided to you in the order confirmation page.

If the tracking shows that the package has been delivered but you have not received it, contact your local post office or the courier carrier as there are times when tracking indicates delivered but the item may not be dropped off until the next day or the parcel may be delivered in another area of your house / apartment.

If the package is still not received after 3 business days, or if the package has been delivered to the wrong address, please reach out to our customer service for further assistance.


Thanks

MrBeast Store Support 

CLAIMS/REFUND ON LOST PACKAGES

How can I get a refund for an item that was lost in transit or I never received?

If your order has been lost in transit or you have never received the item, please contact our customer support. 

We can provide the options of a refund or a replacement based on what is available or easier for your situation. 

If the item is no longer in stock, we can offer a refund for the particular item.


Thanks

MrBeast Store Support 

ORDER NOT SHIPPED - WHAT TO DO

Why is my order still not shipped, and how long will it take for my order to ship?

We apologize for any delay in shipping. 

There could be several reasons an order hasn't shipped yet, such as an item being out of stock or a technical issue with the order. 

Once your order is placed, please allow a specific processing time range for your order to be processed.  Generally this is between 24-48 hours. 

Shipping will begin once your order leaves our warehouse. We aim to ship orders placed before 12pm (Eastern Time USA) on the same day, and orders placed after 12pm (Eastern Time USA) shipped within 24 -48 hours. 

Some items ship from local and international warehouses, so please expect a slight delay in delivery if shipped internationally. 

Standard shipping is between 5-15 business days. This can be delayed and we will do our best to monitor this with the courier company.

If your order is unfulfilled or delayed, we will check the system and ensure that the right steps are taken to rectify the issue, resend the items, or provide tracking information as soon as available.


Thanks

MrBeast Store Support 

RECEIVED WRONG PRODUCT


What do I do if I accidentally receive an order OR item I did not place?

Mistakes do happen. 

If you receive an order that you did not place, please contact our customer service. We will review your order and confirm the details of the purchase, including the payment method used. 

If there has been an error, we will take the right steps to fix the issue.


Thanks

MrBeast Store Support 

MAKING CHANGES TO MY ORDER OR DETAILS

How do I amend my order after placement?

If you need to make changes to your order after placing it, such as replacing an item or updating an address, please contact us as soon as possible. We have a very small window to make changes to an order, as the shipping team do there best to get an order shipped within a few hours. 

We can't amend billing details or payment terms and orders will need to be cancelled to amend those details. 

We have a maximum of 24 hours to amend any other standard details. 

Once we receive your request, we will amend your order and request shipping. We have to reach out to the shipping team to confirm that we can make any changes. 

Remember that order placement times are critical. Orders placed before 12pm (Eastern Time USA) will ship same day and orders placed after 12pm (Eastern Time USA) will ship within the next 24-48 hours. 

Please remember that our response to your changes or request is very time sensitive, but if we do not receive any further communication from you within a specific period after reaching out to us, your ticket will be archived and closed. 

Please provide any additional information or questions before the timeframe expires to ensure we can assist you. 


Thanks

MrBeast Store Support

HOW TO CORRECT OR EDIT MY SHIPPING ADDRESS IF SPELLING MISTAKES

How can I correct my shipping address if I spelled it wrong?

If you notice a mistake in your shipping address after placing your order, contact us immediately with the correct information. 

Provide the correct street name, house number, and any other relevant details. 

Please make sure that the address can be clearly found on google maps or the order will be delayed while we check on the address. 

We will update the address to ensure your package is delivered to the right location. 

To avoid delays, it is crucial to request address changes as soon as possible.

We have a maximum time frame of 24 hours from when the order was placed to make any changes. We will reach out to the shipping team to confirm that changes can be made. Some orders ship real fast and we need to correctly and quickly make those changes. 


Thanks

MrBeast Store Support 

OTHER MRBEAST PRODUCT ERRORS/ISSUES

What should I do if a product with your branding has issues?

If you encounter issues with a product branded by MRBEAST, but the product is actually manufactured and sold by another company (e.g., Feastables or Nerf), please reach out directly to the respective company for support. 

Unfortunately, our store is not equipped to handle warranty or replacement requests for products of other brands, so directing your concerns to the correct company would be the best step or action to fix your issue.


Thanks

MrBeast Store Support 

WHAT TO DO IF THE DISCOUNT CODE DOES NOT WORK

What do I do if the discount code does not work?

If you are attempting to apply a discount code to your purchase and it doesn't work, it could be because the item is already sold at a discounted price or it can't be combined with other discounts. 

Generally only 1 discount code can be applied. 

Our system may not allow the stacking of multiple discount codes on already discounted products. 

If you believe there might be another issue or if you have further questions regarding promotions, don't hesitate to contact our customer service for more info. 


Thanks

MrBeast Store Support 

HOW CAN I CHECK THE SHIPPING STATUS OF MY ORDER

How can I check the shipping status of my order?

Once your order has been processed and shipped, you should receive an email with the order confirmation page and the tracking number.

You can use that info to check the shipping status, any delays and expected delivery dates. 

If you have any trouble finding your tracking information or if there are any issues with your shipment, please contact our customer support, and we will assist you with the  information to track your order.


Thanks

MrBeast Store Support 

HOW TO REPORT FAKE MRBEAST SCAM ACCOUNTS

How do I report a potential scam involving MrBeast?

If you come across someone impersonating MrBeast or our brand and they are attempting to solicit purchases or personal information, please contact our customer service immediately with all the scam-related details. 

PLEASE DO NOT ENAGE WITH THEM OR GIVE THEM PERSONAL DETAILS. 

We take these matters seriously and want to ensure the security and trust of our community.
You can also help by reporting the content directly on the relevant platform. 

DO MRBEAST STORE GIFT CARDS EXPIRE

Do MrBeast Store gift cards expire?

Gift cards can have an expiry date depending on the reason they were issued.


Standard gift cards that have been purchased on MrBeast Store expire 12 months from date of purchase. 

If you still want to use an expired gift card you can contact us to reactivate it.

SHIPPING RATES: HOW IS THIS CALCULATED

How is shipping calculated for my order?

Shipping costs are calculated during the checkout process based on the delivery location and the specific items in your order.

Most of our items ship from the USA with some items coming from our International warehouse. We do our utmost best to get the best shipping rates for you. 

Some items are more expensive to ship because of the size and weight. 


The size of a T-Shirt vs a Football is going to have different rates as they take up different spaces, have different volumes and weight. 


Some items ship from different warehouses which means your order may be split into separate packages which will arrive at different times. In all cases you will receive a tracking notification for each shipment.

If you have any questions regarding shipping or need an estimate before completing your purchase, don't hesitate to contact our customer service team.

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